Contact us today +44 (0)20 3876 8955

Contact us today
+44 (0)20 3876 8955

Privacy and Cookie Policy

Talent Innovations Limited is committed to ensuring that your privacy is protected. We understand our responsibilities to handle your personal data with care, to keep it secure, and to comply with legal requirements.  This privacy statement explains what personal data we collect from you and how we use that data when you interact with our websites and products.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites (,, you are accepting and consenting to the practices described in this policy.  We will make changes to this Policy from time to time for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business.  We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.



We are committed to maintaining your data as accurately as possible and to collect data for a specified, explicit, and legitimate reason. The data should be limited to what is necessary for us to interact with you in an appropriate business context.  The nature of that data varies for the different products and websites.  Specific details are in the relevant sections below.


For our Product Websites, the data are stored in the UK. For the Marketing Website, the data are stored either in the UK, the EEA, a country that the European Commission has determined providers an adequate level of protection, or by service providers who are certified under the Privacy Shield.

We shall not transfer your data outside these countries or providers without your permission.


We do not store Special Category data, as defined under Article 9 in the EU General Data Protection Regulation 2016 (GDPR).


We share the data with third party service providers to help manage our business and deliver services. For example, we have service providers who provide IT applications or systems, which means that your personal data will be hosted on their servers, but under our control and direction.  We require all our service providers to respect the confidentiality and security of personal data.

Below is a list of our current suppliers with a link to their privacy policy:

CAPSULE CRM tools provider
MAILCHIMP Email marketing service
KASHFLOW Accounting and invoicing service
TAWK Live chat service
MEMSET ISO 27001 certified data storage provider
CODEX GLOBAL Translation service


We may be required to use and retain personal information for legal and compliance reasons, so that we can respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.

We do not sell or rent your personal data.


Under the General Data Protection Regulation, you, as a data subject have a number of rights which are listed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation.  We will advise you in our response to your request if we are relying on any such exemptions.  All requests to exercise your rights should be made to the appropriate Data Controller.

Access to personal data: You have a right to request a copy of the personal information that we hold about you. Our feedback products store feedback that users have given about each other.  Where the nature of the feedback product is such that this feedback is open, such as appraisal feedback, then all such data are accessible.  However, where the process has been designed on the understanding that the feedback is anonymous and aggregated, such as confidential 360 feedback, then we reserve the right to withhold access on the grounds that it would ‘adversely affect the rights and freedoms of others’.

Correction of personal data: You can request that we rectify and correct any personal data that we are processing about you which is incorrect.

Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

Right to erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.

Right to data portability: This right allows you to obtain the personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation.

Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.

Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.

Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We do not make automated decisions of this nature.


For the purpose of GDPR, the Data Controller for marketing is Talent Innovations Limited. The registered office is: Stephen Perry & Co, 31 Harrogate Road, Leeds LS7 3DP.

Talent Innovations Limited uses the principle of ‘Legitimate Interest’ as the basis for collecting and processing personal data for the purposes of marketing our products and services to existing and potential business clients. In rare circumstances, we shall collect data for individuals and sole-traders.  In these cases, we use the principle of ‘Consent’ as the lawful basis for collecting and processing data.


You may give us information about you by filling in forms on the marketing website or by corresponding with us by phone, email, or otherwise. These data include, but is not limited to contact information such as, name, email address, organisation, and telephone number.

If you have consented (opted-in) to receive communications from us, you may withdraw your consent at any time by emailing with your request.


We use your data in the following ways:

–  To carry out our obligations arising from any contracts entered into between you and us, and to provide you with information and services that you request from us.

–  To provide information about products and services that we offer that are similar to those that you have already purchased or enquired about.

–  To provide you with information about other services that we consider to be of interest to you.


We keep your data until you request that it be deleted. 

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For the purposes of GDPR, Talent Innovations is the Data Processor for these products. The Data Controller is the Client for whom we are processing the data.  In most cases, this will be the HR team of the Client.  We will supply the contact details of your Data Controller upon request by emailing

Our product websites are used for processing data about individuals for the purpose of delivering contracted feedback programs.

Talent Innovations Limited uses the principal of ‘Contract’ as the basis for collecting and processing personal data.


Name and contact data: We collect your name and email address so that we can contact you.

Credentials: We collect (encrypted) passwords for authentication and account access.

Demographic data: We collect data about your gender, country, and preferred language for personalising communications.

Company data: Some Data Controllers require additional company data for the purpose of aggregating their version of the feedback product, and so we may also collect data such as job title, grade, department, company, location. We also collect relationship data, such as managers, peers, reports, and team members.

Feedback data: We collect the feedback data that you supply. This includes your ratings, comments, and opinions about yourself and others. It may also include personal and organisational objectives and goals.

Device and usage data: We collect data about how you and your device interact with our products. For example, we collect:

–  Device and connectivity data: We collect data about your device, the web browser that you use to connect to our website, your operating system, and your IP address.

–  Access data: We collect data about the pages and features that you access.

–  Error and performance data: We collect data about the performance of the products and any problems that you experience with them. These data help us to diagnose problems in the products that you use, and to improve our products and to provide solutions.


We use your data in the following ways:

–  To carry out our obligations arising from any contracts entered into between us and the Client.

–  To deliver carefully collated feedback for the purposes of personal development as well as reviews recorded for performance management.


Data is retained for three years from the end of the contract, unless the Data Controller specifically requests an alternative retention period. 




Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. Your browser makes cookies available each time you visit our websites.

Cookies are used by our websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively.


We use both session cookies and persistent cookies to perform various functions across our sites. Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select.  Persistent cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your interests.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to control and/or decline cookies if you prefer.  Please be aware that if you block cookies from the websites, some or all the website’s functions may not perform as intended.

We use the following types of cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to login securely to our websites.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our marketing website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

We currently operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use our websites, or you should delete Talent Innovations cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari).


Google Analytics: Our Marketing Website uses Google Analytics to help analyse how visitors use it and gauge their experience. Google analytics uses “cookies” to collect standard internet log information and visitor behaviour information in a completely anonymous form. This information is passed directly to Google. Once collected this information is then processed and used to compile statistical reports used and seen by Talent Innovations employees only. We will then use that data to access how visitors find the experience of visiting our site, implementing changes to enhance your experience and that of future visitors. We use cookie technology to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. The purpose of collecting your IP address is solely to determine the geographic region for these statistical reports. At no point will any of the Talent Innovations team try to identify or associate this data with any personally identifiable information about you unless you have explicitly passed this information to us by filling in one of our forms that are present on our website. For further information from Google on how Analytics uses cookies and IP data please visit:

Google Adwords remarketing: To enable us to serve adverts on the Google Display Network based on past visits to our website, using non-personally identifiable information.Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out

Facebook advertising: To enable us to serve adverts on Facebook based on past visits to our website, using non-personally identifiable information. Facebook cookie policy, privacy policy, privacy and advert controls can be found here:

Specific cookies

The following information describes the cookies that we control directly:


Cookie policy cookie_consent 1 year Functional Used to dismiss the cookie pop-up message.

Session login fingerprint 1 year Strictly necessary Used to authenticate user login details.
Cookie policy cc_cookie_accept 1 year Functional Used to dismiss the cookie pop-up message.

Session login tpapp 28 days Strictly necessary Used to authenticate user login details.
Cookie policy cookie_consent 1 year Functional Used to dismiss the cookie pop-up message.


© Talent Innovations
May 2019

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